The college will promote and guest edit special issues of Production and Operations Management on an annual basis.

The college will organize an annual conference focusing on the current topics of interest to members. To avoid conflict with the POMS annual conferences, the CSO conferences will be scheduled during the winter months. The college will make every effort to enlist corporate sponsors to ensure that the conferences break even financially. The college's first annual conference took place in 2004. The conference schedule and talk abstracts are available here.

The CSO will maintain a web page on the POMS website. This page will eventually include several features and functionalities such as:

• Database of researchers who work in Service Operations, including e-mail addresses as well as links to homepages (when available).
  
• List of textbooks on Operations in Services including their brief descriptions and links to more detailed information with regard to these books.
  
• Links to other sites (academic as well as corporate) that may be of interest to those who teach or do research in services.
  
• List of working papers on the service operations topic. We will encourage members to notify the web master of completed working papers and provide links web sites where the PDF (or Word) files of papers may be found. (As appropriate, this aspect of the page may be transformed into a research repository. The CSO Research Repository will be a searchable online system containing completed research articles, abstracts of articles published in relevant research journals and other information pertaining to re-search in service operations