December 2006 Archives

Healthcare Operations Management

Mission Statement
Given the size of the healthcare industry, the issues related to cost of medical treatments and quality of delivered care are likely to remain at the forefront of public discourse for the foreseeable future. Management of health care operations designs approaches for achieving operational excellence as one of the important ways of driving down costs of care while maintaining its desired quality. Despite the decades of research on operational aspects of health care delivery, there remains a sizable divide between theoretical developments and practice: many health care organizations remain ridden with inefficiencies, while the existing research does not always provide adequate description of the operational complexities resulting from changing methods of care delivery, as well as payment and incentive schemes.

The Healthcare Operations Department is seeking papers which provide a rigorous methodological treatment of a practically relevant healthcare problem using tools of operations management. On the methodological side, we encourage submissions which meet the high criteria for scholarly work, whether in the analytical or empirical domains. On the practical side, papers should be focused on important managerial issues faced by health care practitioners and administrators. Papers describing innovative applications and case studies will also be welcomed. A list of topics of interest to the Department includes:

* Capacity and demand management
* Workforce and equipment scheduling and planning
* Incentives and performance evaluation
* Clinical diagnosis and decision making
* Disease modeling and prevention
* Treatment design and planning
* Health information systems
* Regional planning and network modeling

Departmental Editor
Professor Sergei Savin
The Wharton School

Senior Editors
Tugba Cayirli, Özyeğin University
Rachel Chen, University of California at Davis
Stephen Chick, INSEAD
K. C. Diwas, Emory University
Craig Froehle, University of Cincinnati
Bruce Golden, University of Maryland
Martin Puterman, University of British Columbia
Nicos Savva, London Business School
Rachna Shah, University of Minnesota
Anita Tucker, Brandeis University
Vedat Verter, McGill University
Greg Zaric, University of Western Ontario

Industry Studies & Public Policy

Mission Statement
The department seeks papers that further our understanding of operations by explicitly accounting for industry-specific contextual details that motivate, describe, or improve a firm’s, organization’s, or industry’s operational decisions or outcomes. Studies that focus on industry specific considerations with respect to competitiveness, disruptions, inventory and logistics, productivity evolution, project management, product and service development, occupational safety, supply chains, sustainability, talent management, or technological choices are particularly welcome. Studies are encouraged to dive deeply into a specific industry (e.g. the pharmaceuticals industry), and their findings need not generalize to other settings (e.g. the automotive sector). However, the exposition must offer rich operational detail and explain how findings hinge upon details that may be unique to the industry context. We also encourage within-industry or cross-industry studies that examine public policy options for improving entrepreneurship, financing, information systems, innovation, sourcing, and trade practices in emergent industry sectors such as alternative energy, bio-tech manufacturing and digital services.

Papers must be well written with a clear statement of their contribution to both theory and practice. We encourage a broad range of methodologies including analytical models, case work, econometric analysis, laboratory or field experiments and system dynamics. The chosen methodology should be well motivated and executed with the highest rigor.

Departmental Editors
Professor Edward G. Anderson Jr.
University of Texas at Austin

Professor Nitin R. Joglekar
Boston University

Senior Editors
Atalay Atasu, Georgia Institute of Technology
Amy Cohn, University of Michigan
Jane Davies, University of Cambridge
Charles Fine, MIT
John Gray, Ohio State University
David Lane, Henley Business School
Marvin Lieberman, UCLA
Jeffrey Macher, Georgetown University
Sriram Narayanan, Michigan State University
Marcelo Olivares, Columbia University
Geoffrey Parker, Tulane University
Kingshuk Sinha, University of Minnesota
Anita Tucker, Brandeis University
Rohit Verma, Cornell University

Management of Technology

Mission Statement
The journal Production and Operations Management (POM) introduced the Management of Technology (MOT) Department in a special issue published in January-February 2008. Since that time, the department has published a large body of research to deepen our understanding of how innovations in science and technology have led to fundamental transformations in traditional intra and inter-organizational business practices resulting in the creation of new forms of competition, new business models, and accelerated globalization.

The Management of Technology Department seeks contributions to the MOT domain that provide insights on how developments in science and technology drive organizations to rapidly design and implement business innovations leading to the successful launch of new products and services, new production and service creation processes, changes in the basic structure of extended supply chains, and changes in the delivery channels for consumer goods and services. We seek papers that assess and measure drivers of organizational performance including the environmental impact and the value of knowledge. Moreover, contributions to MOT are sought that recognize the importance of managing both internal resource capabilities (technology, workforce, processes and information) as well as external resource capabilities such as an organization’s network of collaborators, suppliers, complementers, partners and customers.

Given the multidisciplinary nature of MOT, while we seek papers that make a fundamental contribution to operations management, the research may also have relevance to other areas of management. For instance, MOT considers the behavioral as well as strategic implications of technology adoption. MOT considers how information technology impacts supply chain performance, the integration of product and process design, innovation capabilities, and overall operations performance. MOT research is relevant to both existing organizations as well as entrepreneurial enterprises. Moreover, we seek papers that provide meaningful managerial insights in a variety of service and manufacturing industries (including aerospace and airlines, automotive, banking and insurance, biotechnology and pharmaceutical, consulting, defense, electronics, energy, healthcare, hospitality, media, retail, software development, telecommunications and transportation) as well as in government and non-profit organizations. Lastly, we welcome research papers that make significant contributions to the MOT domain from a variety of perspectives including empirical, experimental, and optimization methodologies.

Call for Papers Special Issue on Management of Technology

Behavioral Topics in MOT – Cheryl Gaimon presentation at POMS 2015

Departmental Editor
Professor Cheryl Gaimon
Georgia Institute of Technology

Senior Editors
Terrence August, University of California at San Diego
Sulin Ba, University of Connecticut
Elliot Bendoly, Ohio State University
Janice Carrillo, University of Florida
Raul Chao, University of Virginia
Sarv Devaraj, University of Notre Dame
Manpreet Hora, Georgia Institute of Technology
Moren Lévesque, York University
S. Rajagopalan, University of Southern California
Karthik Ramachandran, Georgia Institute of Technology
Glen Schmidt, University of Utah
Jeff Stratman, Texas Christian University
D. J. Wu, Georgia Institute of Technology

Manufacturing Operations

Mission Statement
This department encourages the publication of manuscripts that significantly enhance our understanding of how to manage production and distribution processes of manufacturing companies, i.e. the ones that produce physical goods as opposed to services. A variety of issues that relate to the operations management of such companies are of interest to the department, from production planning and scheduling, to inventory management, quality improvement and control, procurement and outsourcing practices, to facilities location, capacity expansion, equipment selection and layout design. We will provide a more detailed list of topics below, without implying that this list is exhaustive in any way.

We welcome papers from the spectrum of paradigms in the broad operations management field. We are open to a diverse set of rigorous methodological approaches, from operations research modeling, to economics or behavioral based models, to surveys, experiments, field based and empirical studies. We are interested in the creation of new theoretical and conceptual models as well as the methodological deepening and rigorous empirical testing of existing theories. Papers that deal at a high level design and operations decisions, or are concerned with tactical day-to-day execution and control issues, or display innovative applications and state-of-the-art practices in manufacturing management are equally welcomed for submission.

The predominant criterion of acceptance for publication of a submitted paper will be its ability to clearly communicate both managerial relevance and methodological rigor.

The fundamental evaluation question posed is if the studied issues in the paper are of significant interest to practicing operations managers and the insights provided constitute substantial contribution to current knowledge and operations practice. Even though there are no restrictions on research methods used, the paper must meet the highest standards of scientific rigor concerning the appropriate selection and competent use of the applied method.

If there are questions on the appropriateness of submission of a particular paper to the department, we invite the author(s) to contact, preferably via email, the department editor. He will be glad to perform an early screening and advise on the suitability of the submission to the department.

Sample list of topics:

  • Demand forecasting processes for manufactured goods
  • Inventory management
  • Production planning and control
  • Production sequencing and scheduling
  • Lot Sizing and Coordinated Replenishment issues for manufactured and procured raw materials and components
  • Quality management and continuous improvement practices
  • Quality and reliability control
  • Aggregate and workforce planning
  • Capacity expansion
  • Capacity management
  • Productivity measurement and improvement
  • Assembly line balancing and production line design
  • Material requirements and enterprise resource planning
  • Information technology and advanced manufacturing practices
  • Lean operations practices
  • Synchronous manufacturing and bottleneck scheduling
  • Stochastic modeling of production systems
  • Managing manufacturing lead times
  • Make or buy decisions, and associated outsourcing practices
  • Contract manufacturing and third party operations & logistics practices
  • Supplier management practices for manufacturing companies
  • Push and pull production systems
  • Hierarchical production planning
  • Simulation of production systems and their applications
  • Work-in-process management and production lead time control
  • Shop floor control
  • Design of facilities networks
  • Facility location
  • Facility layout
  • Equipment and manufacturing technology selection
  • Interfaces between design and manufacturing practices
  • Information technology and process reengineering
  • Advanced warehousing, material handling and distribution practices for manufacturing companies
  • Behavioral management and team work elements in manufacturing management
  • Group technology and focused manufacturing practices
  • Global operations issues
  • Managing manufacturing operations in developing countries
  • Integrated risk management for global operations.

Departmental Editors
Professor Panos Kouvelis
Olin School of Business

Professor Chelliah Sriskandarajah
Texas A&M University

Senior Editors
Chester Chambers, Johns Hopkins University
Bintong Chen, University of Delaware
Zhi-Long Chen, University of Maryland
Jiri Chod, Boston College
Wen-Chyuan Chiang, University of Tulsa
Lingxiu Dong, Washington University in St. Louis
Neil Geismar, Texas A&M University
Selcuk Karabati, KOC University, Turkey
Michael Ketzenberg, Texas A&M University
Tava Lennon-Olsen, University of Auckland
Cuihong Li, University of Connecticut
Joseph Milner, University of Toronto, Canada
Kamran Moinzadeh, University of Washington
Chuck Munson, Washington State University
Anand Paul, University of Florida
Chung Yee Lee, Hong Kong University of Science & Technology
Tao Yao, Penn State University

New Product Development, R&D, and Project Management

Mission Statement
Innovation and new product development are major drivers of growth, renewal, and competitive advantage for firms across all industries. For the purposes of this department, this includes product, process, service, and business-model innovation, identification and commercialization of new technologies, the management of research, and the design, engineering, and introduction of new offerings.

At the heart of successful innovation lies sophisticated project management, the management of discrete activities with defined deliverables and end points, where the activities are in some way new or unique. We are interested in all aspects of project management, including applications outside product development (e.g., large scale engineering and infrastructure undertakings, or startups).

While the department approaches innovation and new product development with an Operations orientation, emphasizing processes and execution, designing successful new products is inherently cross disciplinary, and therefore we encourage close ties to other disciplines, including the following:

  • Accounting (e.g., performance measurement and incentives)
  • Economics (e.g., incentives, R&D races, industrial organization)
  • Engineering (much work on product development is carried out, for example, in industrial, mechanical or electrical engineering)
  • Finance (e.g., risk management and financing)
  • Marketing (e.g., listening to the customer, product features, market development)
  • Organizational Behavior and Sociology (e.g., information processing, coordination, structure and motivation)
  • Strategy (e.g., industry evolution and the role of innovation, competitive advantage, alliances).

It is the mission of this department to publish articles that offer important insights into the management of product innovation. Modeling, empirical data analysis, or grounded theory methodologies are all welcome. The hurdles for acceptance are:

  • The article should offer a new idea, not just an incremental twist on previous work.
  • The results of the article should be managerially relevant. This means that the results can be translated into some useful managerial practice or decision rule.
  • Whatever the research method chosen, it should fulfill a high standard of rigor.

We will emphasize innovativeness: if a manuscript offers an interesting new idea but does not quite live up to the highest rigor, we will work with the author to achieve a higher methodological standard, and then publish the manuscript.

Departmental Editor
Professor Stylianos Kavadias
University of Cambridge

Senior Editors
Sreekumar Bhaskaran, Southern Methodist University
Sanjiv Erat, University of California at San Diego
Jurgen Mihm, INSEAD
Kamalini Ramdas, London Business School
Glen Schmidt, University of Utah
Svenja Sommer, HEC Paris
Manuel Sosa, INSEAD
Yi Xu, University of Maryland

POM-Accounting Interface

Mission Statement

The department seeks papers that improve our understanding of how operations management impacts and is impacted by accounting institutions and practices. Topics of interest include but are not limited to financial reporting, incentive design, information sharing, internal controls, inventory management, organizational structure, outsourcing, performance measurement, supply chain contracting, taxation, transfer pricing, etc. The department is inter-disciplinary, broad based, and open to submissions utilizing a variety of methodologies (e.g., analytical, experimental, empirical, and survey). Contributors from any field (e.g., accounting, economics, marketing, psychology, operations) are encouraged to submit papers that can foster conversations between researchers and practitioners in accounting and operations.

Departmental Editor
Professor Anil Arya
Ohio State University

Senior Editors
Mark Bagnoli, Purdue University
Eva Labro, University of North Carolina-Chapel Hill
Brian Mittendorf, Ohio State University
Suresh Radhakrishnan, University of Texas at Dallas
Shiva Sivaramakrishnan, Rice University

POM-Economics Interface

Mission Statement

The Department seeks to publish papers at the interface of operations and economics that use economic modeling tools to study the interactions between cooperative or competitive firms and consumers. Papers that adopt a quantitative approach to analyze problems taking into account uncertainty and/or a dynamic environment are especially encouraged for submission. Topics include (but are not limited to) industrial organization theory as related to strategic interactions between firms which may be influenced by government regulations and/or have policy implications; game theory applications involving cooperative or non-cooperative behavior; contract design problems to provide incentives or to induce revelation of private information using adverse selection, moral hazard, or signaling techniques; procurement auctions; pricing; and consumer behavior. We welcome a wide variety of research methods including applied economic theory. Papers with analytical models accompanied by econometrics/empirical analysis are also encouraged. All published research must meet the high standard of rigor and novelty, and have broad managerial appeal. Questions regarding the suitability of papers for consideration can be directed to the department editor.

Departmental Editor
Professor Haresh Gurnani
Wake Forest University

Senior Editors
Ravi Anupindi, University of Michigan
Subramanian Balachander, Purdue University
Damian Beil, University of Michigan
Yuxin Chen, New York University Shanghai
Esther Gal Or, University of Pittsburgh
Bin Hu, University of North Carolina at Chapel Hill
Harish Krishnan, University of British Columbia
Mahesh Nagarajan, University of British Columbia
Amit Pazgal, Rice University
Jeff Shulman, University of Washington
Robert Swinney, Duke University
Leon Zhu, University of Southern California

POM-Finance Interface

Mission Statement

This department focuses on the interaction of POM both with the internal financial functions of the firm and with external financial markets. The department seeks papers that illuminate the relationships and dependencies between POM and finance and that in particular highlight the ways in which consideration of the interfacing area affects decision making, resource allocation, and behavior. Example topics include the impact of capital constraints on production and expansion decisions, the roles of operational flexibility and financial contracts in reducing cash flow volatility, the impact of financial distress, taxes, debt, and equity market activity on financial structure and operational decisions, the role of financial and operational actions in resolving issues of information asymmetry and control, the analysis of policies that directly and indirectly affect both operational and financial activity, and the development of novel real options methodology and creative applications thereof, including, but not limited to, the commodity, energy, and high technology industries. The department also welcomes papers that address any other topic in the general scope of the journal in which both operations and finance play significant roles.

The POM-finance Interface department considers paper representing a variety of research paradigms. Suitable papers may, for example, provide an empirical analysis of intra- and inter-firm, industry, sector, and regional data, describe the design and analysis of experiments combining operational and financial considerations, develop new methodologies for assisting in joint operational and financial decision making, and analyze theoretical models of operational and financial interactions.

The major criterion for acceptability is the paper’s ability to convey new insights or to provide innovative decision-making tools of managerial relevance within the scope of the department’s mission. Papers should conform to the overall professional standards of general POM submissions. Questions regarding the suitability of papers for consideration can be directed to the department editor.

Departmental Editor
Professor John R. Birge
University of Chicago

Senior Editors
Rene Caldentey, New York University
Nicola Secomandi, Carnegie Mellon University
Sridhar Seshadri, The University of Texas at Austin

POM-Information Systems Interface

Mission Statement

The department seeks to publish manuscripts that are at the interface of operations and information systems. Topics include (but are not limited to): how information systems serve as enablers and change agents in operations and supply chain management; how information systems impact the efficiency of supply chain; how innovative processes and information (systems) can be effectively used to manage, integrate, and restructure global supply chains; planning and execution of information systems operations; structuring and modeling of software development/maintenance operations; operational issues in information systems security; the value of information in operational decision making; and supply chain integration using information systems.

We welcome a wide variety of research methods including analytical models, econometrics/empirical analysis, and behavioral research. The published manuscripts must meet the high standards of rigor and novelty, and should have broad managerial appeal. They should possess original content with a significant contribution to the OM literature. Theoretical manuscripts should establish why certain decisions are optimal. Domain specific manuscripts need to provide generalizations of existing methods. Methodological manuscripts should clearly establish superiority of new methods over existing ones. Questions regarding the suitability of papers for consideration can be directed to the department editor.

Departmental Editor
Professor Subodha Kumar
Texas A&M University

Professor Asoo J. Vakharia
University of Florida

Senior Editors
Gangshu Cai, Santa Clara University
Yonghua Ji, University of Alberta
Amit Mehra, Indian School of Business
Sunil Mithas, University of Maryland
Monica Tremblay, Florida International University
Arvind Tripathi, University of Auckland

POM-Marketing Interface

Mission Statement

The department seeks to publish manuscripts that address the synergy between operations and marketing. Papers that fit four broad themes: shaping demand for operations and vice versa, trading off market opportunities with operations complexity, operations response to disruptions, and managing relationships are of particular interest. This would include (but not limited to) topics such as building capabilities, flexibility, emerging markets OM, life-cycles, preference mapping and variety, design and development, pricing and procurement, disruptions and inventory, JIT and just-in-case, due dates, capacity trading, customer service and fulfillment, demand decoupling and postponement, and customer/supplier relationships.

Manuscripts should address important research problems and help stimulate future research. They should also be well executed, and be technically flawless. The articles may draw upon quantitative/qualitative modeling, data analysis, simulation, and applications. Irrespective of the research methodology, manuscripts must display rigor and managerial relevance. Content must be original with significant contributions to OM and marketing. Theoretical manuscripts should establish why certain decisions are optimal. Domain specific empirical manuscripts need to provide generalization of methods and results. Methodological manuscripts should clearly establish superiority of new methods over existing ones.

Departmental Editor
Professor Amiya K. Chakravarty
Northeastern University

Senior Editors
Jian Chen, Tsinghua University
Mabel C. Chou, National University of Singapore
Tony Cui, University of Minnesota
Laurens Debo, Dartmouth College
Hans Heese, EBS University
Arnd Huchzermeier, WHU – Koblenz, Germany
Kinshuk Jerath, Columbia University
Oded Koenigsberg, London Business School
Noah Lim, University of Wisconsin – Madison
Hosun Rhim, Korea University
Alfred Taudes, Vienna University of Economics and Business

POM Forum

Mission Statement

The purpose of the POM Forum area is to stimulate discussion about the field of Operations Management and about interesting new research directions. As such, two types of papers are sought:
(1) Papers that encourage the reader to explore new emerging area – domain or methodology -- of research in Operations Management. The work should be accessible and of interest to a significant portion of the readership of POM and practitioners.
(2) Papers that point out interesting problems in existing or new domains or advocate the use of new methodologies while taking strong positions on existing methodologies.
Published work will often be accompanied by supplemental commentary that enhance or dispute the theses developed. Authors are encouraged to contact the Area Editor early in the process of developing their work to determine suitability for consideration in this area.

Departmental Editor

Professor Kalyan Singhal
University of Baltimore

Professor Manmohan Sodhi
City University London

POM Practice

Mission Statement

POM is committed to publish articles that are relevant to actual practice and rigorous in terms of analysis. To attract papers that examine operational issues arising from a real company and that develop solutions applicable to other companies in the same industry, the POM Practice area intends to encourage academic researchers and practitioners to work together on challenging operational issues arising from actual practice and developing practical and innovative solutions for a class of problems. Submission to POM Practice can take two forms:
(1) Papers that highlight a particular solution that was implemented at a particular company and had a meaningful, verifiable impact. (The solution approaches/methodologies should also be applicable to other companies as well.) A letter of impact from the company would be helpful but is not required especially if the company does not wish to be known; and

(2) Papers that highlight problems in a particular industry sector and develop potentially amenable or improved OM solutions to a class of problems that have not been approached systematically in the literature. Papers in this category should provide research opportunities and a review of the relevant academic and high-quality practitioner literature.

Industry co-author(s) would be highly desirable but is not required. All papers published in this area will normally require a practitioner review from the relevant industry. The criteria for publication include the following:

• Significance: Is this a new and important problem domain for OM?
• Relevance: Is this problem based on a real situation faced by a company (or multiple companies in the same industry)? Is the solution approach – real or potential -- practical? Is the solution – real or potential – generalizable to the industry sector of this company or even to other industry sectors?
• Seeding: Can this paper act as a seed for further research in OM?
• Rigor: Is the paper rigorous in terms of analysis and discussion?
• Impact: What were the impact and the applicability of the proposed solution (or approaches) to the relevant industry sector?
• Differentiation: Would this paper be something that would normally not be submitted to other areas within POM?

Departmental Editor
Professor Sean P. Willems
Boston University School of Management

Senior Editors
Gilvan Souza, Indiana University

Retail Operations

Mission Statement

Retail Operations has emerged as a substantial and important area of research in recent years. There are several drivers of this advent. Retailing is a large and growing sector of the economy in most countries, both developing and developed. It is a dynamic sector in which changes in markets, firms, technologies, and products occur rapidly. With computer technology and usage of the Internet, retailers face an ever expanding set of operational challenges. Recent research in retailing has discovered new applications, contexts, data sets, and theory, which promise a fertile ground for operations management researchers. Further, retail operations encompasses unique topics, such as merchandising, assortment planning, shelf-space allocation, store execution, promotions and markdown pricing, staffing, etc. that differ from issues faced by firms upstream in the supply chain.

This department seeks papers that address issues related to the retail sector of the economy, comprised of both traditional brick & mortar retailers and internet retailers. The department is open to papers based on all types of methodologies, including theoretical, empirical, and field based research. Papers that tackle real problems and those that have high potential to impact practice are encouraged. Topics that are of interest in this department include but are not limited to:

  • Retail merchandising, demand forecasting, and inventory planning
  • Retail store operations – planning and execution including inventory, pricing, sales force planning, store design, and store location.
  • Interface of retail operations with other functions such as finance, human resources, marketing, risk management, and strategy
  • Internet retailing and synergies in multi-channel retailing
  • Organizational structure of retailers, e.g., centralized versus decentralized operations
  • Usage of technology in retail operations, e.g., use of RFID technology, data mining
  • International expansion and retailing in emerging economies
  • Store location, formats, and network design for retail firms

Manuscripts should be of a high academic standard, and should adhere to the format, style, and other established guidelines for POM submissions.

Departmental Editors
Professor Felipe Caro
University of California, Los Angeles

Professor Nicole DeHoratius
The University of Chicago

Senior Editors
Srinagesh (Nagesh) Gavirneni, Cornell University
Hans Heese, EBS University
Saravanan Kesavan, University of North Carolina-Chapel Hill
Victor Martínez-de-Albéniz, IESE Business School

Revenue Management

Mission Statement
Revenue management deals with modeling and optimization of tactical pricing and demand management decisions. It covers the traditional issues of capacity control and dynamic pricing, as well as problems that consider the effects of competition, learning, and strategic consumer behavior. Its scope spans classical application domains of the transportation and hospitality industries, as well as newer areas such as retail, manufacturing, telecommunications, entertainment, financial services, and health care.

This department seeks papers that make significant contributions to the field of revenue management. These may include methodological advancements for the study of existing problems, the development of novel models and revenue management techniques motivated by new application domains, as well as data-driven studies that could include, for example, studies of the performance of existing revenue management systems or the empirical testing of particular theories and/or models. We encourage submissions that explore the interplay between revenue management and manufacturing, service operations, and supply chain management. Papers need to be well written, make a significant contribution to the field, be methodologically sound, and be of practical relevance.

Departmental Editor

Professor Huseyin Topaloglu
Cornell University

Senior Editors
Rene Caldentey, New York University
Soulaymane Kachani, Columbia University
Costis Maglaras, Columbia University
Jeff McGill, Queen's University
Georgia Perakis, MIT
Robert L. Phillips, Nomis Solutions
Paat Rusmevichientong, University of Southern California
Nicola Secomandi, Carnegie Mellon University
Dan Zhang, University of Colorado

Service Operations Management

Mission Statement
There is an ever-increasing need to improve management principles and theory on designing and managing service operations. Advances in information and communications technology hastened the startling pace of service product and process advances, globalization of services, the heterogeneity and complexity of customer demands, and entry of non-traditional service providers. Yet despite the size and growth of the service sector in industrialized economies, productivity has improved only slightly in recent decades. Additionally customer expectations for faster, better, cheaper services are rising. These are but a few examples of environmental, contextual, and competitive factors that are altering the landscape of service enterprises.

The Service Operations Management (SOM) Department is seeking leading-edge, rigorous research that expands the scientific knowledge base of services management from an operations management lens, and at the same time is relevant to practice. With this scope, we seek articles that build and test theory in SOM and provide managerial insights on the design, delivery, and performance assessment of services. Theory-based conceptual studies and interdisciplinary submissions are also encouraged and articles may cover either strategic or tactical problems. Submissions should be grounded in practice and be motivated by SOM issues faced by practicing managers, their companies or the service sector. Research methodologies may vary from analytic optimization, economic analyses, simulation and empirical techniques, which span survey-based to case-based studies. Regardless of the research approach taken, all submissions must pass the highest standards for scholarly work. Examples of topics that fall into the SOM Department include:

  • Service technology management including: the use of the Internet for e-commerce (B2B) and e-services (B2C), self-service and process technologies, and technology mediated customer contacts
  • Behavioral and psychological aspects of service management including: management of professionals and knowledge workers, employee-customer interfaces, design for experiences, delivering personalized services, and servicescape effectiveness
  • Yield management, DEA, discreet choice modeling, and other analytical approaches to managing and designing services
  • Service supply/value chains design including: customer-supplier relationships, managing uncertainty, franchising, outsourcing, shared services, purchasing, and configurations of facilities and networks
  • Service-based manufacturing, including service factories and after-sales service
  • Performance and value measurement including: economics of services, customer satisfaction and loyalty
  • Managing service encounters including: blueprinting, failsafing, service guarantees, and service recovery
  • Service innovations and new service design and development
  • Interface between SOM and other functions including, marketing and human resources
  • Capacity planning including: queuing, scheduling, forecasting, and trade-offs in balancing supply and demand
  • Service sector applications including: financial services, retail services, health care, hospitality, catalogue, and industrial services
  • Service quality, customer orientation, and continuous improvement
  • Service operations strategy including: strategic planning; strategy content and execution, service delivery channel strategies, pricing, SOM competitiveness, service configurations and taxonomies
  • Globalization of services including: industrialized and emerging markets, multicountry expansion, and cross-cultural issues.

Departmental Editors
Professor Michael Pinedo
New York University

Professor Aleda V. Roth
Clemson University

Senior Editors
Mor Armony, New York University
Milind Dawande, University Texas at Dallas
Craig Froehle, University of Cincinnati
Wendell Gilland, University of North Carolina-Chapel Hill
Harry Groenevelt, University of Rochester
Martin Lariviere, Northwestern University
Larry Menor, University of Western Ontario
Suresh Nair, University of Connecticut
Pedro Oliveira, Catolica-Lisbon School of Business & Economics
Rob Shumsky, Dartmouth College
Anita Tucker, Brandeis University
Guohua Wan, Shanghai Jiao Tong University
Wenqiang Xiao, New York University

Special Responsibilities

Departmental Editors
Professor Hau L. Lee
Stanford University

Professor Suresh P. Sethi
University of Texas at Dallas

Professor J. George Shanthikumar
Purdue University

Senior Editors
Metin Cakanyildirim, University of Texas at Dallas
Ashutosh Prasad, University of Texas at Dallas

Supply Chain Management

Mission Statement
The rise of global markets and increasingly virtual companies has focused both management and academic attention on competition among supply chains. The Supply Chain Management Department considers the operational challenges of managing product, information, and financial flows across organizations and customers. We seek papers that present leading-edge research on this rapidly evolving topic. The possible paper topics are vast – for example:

  • Inventory management
  • Supply chain coordination
  • Integrated supply chain planning
  • Sourcing relationships and strategy
  • Supply chain design and facility location
  • Organization of the supply chain function
  • Managing product variety in supply chains
  • Coordination of product and supply chain design
  • The role of information technology in supply chain coordination
  • Logistics, order fulfillment and distribution
  • Supply chain risk management
  • Channel management.

Manuscripts submitted for review will be expected to display both managerial relevance and scientific rigor. In particular, the problem studied must be firmly grounded in practice and must be motivated by issues faced by a firm or an industry. Research that deals with more than one entity is encouraged. Research focused on traditional operations topics such as shop floor scheduling, quality control, manufacturing flexibility will not be considered unless a compelling connection to supply chain management is provided. All research methods will be considered, but manuscripts must pass the highest standard of scientific rigor in terms of methods and analysis.

Departmental Editors
Professor Albert Ha
Hong Kong University of Science and Technology

Professor M. Eric Johnson
Vanderbilt University

Professor Vinod Singhal
Georgia Institute of Technology

Professor Jayashankar M. Swaminathan
University of North Carolina

Senior Editors
Gad Allon, Northwestern University
Metin Cakanyildirim, University of Texas at Dallas
Kyle Cattani, Indiana University
Gregpry A. DeCroix, University of Wisconsin
Vinayak Deshpande,University of North Carolina
Feryal Erhun, Stanford University
Steve Gilbert, University of Texas at Austin
Hans Heese, EBS University
Kevin Hendricks, Wilfrid Laurier University
Manpreet Hora, Georgia Institute of Technology
Arnd Huchzermeier, WHU, Otto-Beisheim Graduate School of Management
Phil Kaminsky, University of California at Berkeley
Harish Krishnan, University of British Columbia
Guoming Lai, University of Texas at Austin
Manoj K. Malhotra, University of South Carolina
Ann Maruchek, University of North Carolina
Douglas Morrice, University of Texas at Austin
Sriram Narayanan, Michigan State University
Ozalp Ozer, University of Texas at Dallas
Ali Parlakturk, University of North Carolina
Kumar Rajaram, UCLA
Saibal Ray, McGill University
Sridhar Seshadri, University of Texas at Austin
Milind Sohoni, Indian School of Business
Greys Sosic, University of Southern California
Jeff Stratman, Texas Christian University
Doug Thomas, Penn State University
Ulrich Thonemann, Universität zu Köln
Brian Tomlin, Dartmouth College
Andy A. Tsay, Santa Clara University
Lauren Xiaoyuan Lu, University of North Carolina
Hongtao Zhang, Hong Kong University of Science and Technology
Rachel Zhang, Hong Kong University of Science and Technology

Sustainable Operations

Mission Statement
The department invites papers based on the triple concern of ‘People-Planet-Profit’. We believe that research in sustainable operations should be based on solid principles like the requirement to make a profit to be economically sustainable. However, it becomes increasingly clear that global supply chains (which include manufacturing and service activities) also need to spend attention to the well being of the people and our planet, i.e., they should strive for sustainability in a wider sense. The motivation for the formation of this department is based on the growing opportunities in this area and the obvious intersections with operations and supply chain management. Paper topics are potentially unlimited but here are a few examples:

  • Interfaces between operations management and environmental impact (industrial ecology, lifecycle analysis)
  • Product recovery and take-back issues (reverse logistics, remanufacturing, closed-loop supply chains)
  • Specific problems related to international operations (outsourcing, impact of legislation)
  • Dynamic and agile global production and supply networks
  • Lean versus robust international production and supply chains
  • Disaster logistics (disaster preparedness and response issues)
  • Production and supply chain performance management and links to bottom-line financials
  • Lifecycle approaches to design, production and supply chain management
  • Installed base management.

It is important that the topic of the submitted paper is not recognized as part of established mainstream research in other Departments yet, otherwise the paper should be submitted to the appropriate specialized Department. Authors are requested to motivate why their paper is being submitted to this "Sustainable Operations" Department.

All manuscripts submitted for review will be expected to show managerial relevance and scientific rigor. The problem studied should be firmly grounded in practice and must be motivated by issues faced by a firm or an industry. Authors are encouraged to motivate clearly and convincingly why the particular problem they study is innovative and important to both industry and academia.

The Department is open to all research methods provided the analysis in the paper shows a sound methodological base.

Departmental Editors
Professor Charles Corbett

Professor Ravi Subramanian
Georgia Institute of Technology

Senior Editors
Atalay Atasu, Georgia Institute of Technology
Mark Ferguson, University of South Carolina
Moritz Fleischmann, University of Mannheim
Brian Jacobs, Michigan State University
Robert D. Klassen, University of Western Ontario
Sarah Ryan, Iowa State University
Georgios Tagaras, Aristotle University
Vedat Verter, McGill University

Topics Not Covered Above

Departmental Editors

Professor Qi Annabelle Feng (Stochastic Models)
Purdue University

Professor Vinod Singhal (Empirical Research)
Georgia Institute of Technology

Professor Terry Taylor (Deterministic Models)
University of California, Berkeley

Senior Editors
Shannon Anderson, University of California at Davis
Volodymyr Babich, Georgetown University
Anant Balakrishnan, University of Texas at Austin
Nagraj (Raju) Balakrishnan, Clemson University
Tamer Boyaci, McGill University
Kurt M. Bretthauer, Indiana University
Xin Chen, University of Illinois at Urbana-Champaign
Thomas Choi, Arizona State University
Don Eisenstein, University of Chicago
Jan C. Fransoo, Technische Universiteit Eindhoven
Soumen Ghosh, Georgia Institute of Technology
Sushil K Gupta, Florida International University
Kevin Hendricks, Wilfrid Laurier University
Wallace J. Hopp, University of Michigan
Qiaohai Joice Hu, Purdue University
Woonghee Tim Huh, University of British Columbia
Peter Kolesar, Columbia University
Guoming Lai, University of Texas at Austin
Michael LaprÄ›, Vanderbilt University
Lauren Xiaoyuan Lu, University of North Carolina at Chapel Hill
Ram Narasimhan, Michigan State University
K. Ravikumar, University of Southern California
Roger Schmenner, Indiana University
Zuo-Jun (Max) Shen, University of California at Berkeley
Rick So, University of California, Irvine
Mark Spearman, Factory Physics, Inc.
Kwei Tang, National Chengchi University
Chris Voss, London Business School
Peter Ward, Ohio State University

POMS 2007 Conference


18th Annual Conference of the
Production and Operations Management Society
Fairmont Hotel, Dallas, Texas
May 4 - May 7, 2007

Call for Papers (PDF) Updated!
Browse Complete Program

Important Dates

November 30, 2006

Date when the website will be available for abstract submission

November 30, 2006

Date when information for Emerging Scholars Program and the Doctoral Student Consortium will be available

December 15, 2006

Deadline for proposals for tutorial or invited session

January 15, 2007

Deadline for submission of abstracts

February 28, 2007

Deadline for submission of complete papers for publication in proceedings

January 22, 2007

On-line registration is available.

January 22, 2007

Deadline for acceptance/rejection of abstracts.

March 7, 2007

Deadline for acceptance/rejection of submitted full papers.

Board Members

Board Members 2014-15

President: Ravi Anupindi, Stephen M. Ross School of Business, University of Michigan
Past President: Nicole DeHoratius, The University of Chicago Booth School of Business
Vice President - Communications: Dorothee Honhon, Naveen Jindal School of Management, University of Texas at Dallas
Vice President - Meetings: Kyle Cattani, Kelly School, Indiana University
Vice President - Special Events: John Gray, Fisher College, Ohio State University
Secretary: Chris Parker, Smeal College of Business at Pennsylvania State University
Treasurer: Nitin Bakshi, London Business School

If you wish to join our LinkedIn group, please contact us at

POMS Teaching Initiative

The POMS Teaching Initiative, led by the POMS Education Committee, seeks to improve teaching in the operations management profession sharing of best teaching practices and dissemination of teaching materials through the POM journal, POMS website, and conferences.

Accordingly, on this page you will find links to information and resources. Check back often, we plan to post valuable information on an ongoing basis!




  • MIT OpenCourseWare
    MIT OpenCourseWare is a web-based publication of virtually all MIT course content. The site provides downloads for resources such as: syllabi, lecture notes, PowerPoint slides, exams, and other course materials.

  • The CIBER Web
    Resources for Faculty from The Centers for International Business Education and Research.

  • The OM Encyclopedia
    An Encyclopedia of OM terms in PDF format.
    From Arthur V. Hill, Professor of Operations & Management Science
    Curtis L. Carlson School of Management, University of Minnesota.

  • Supply Chain and Operations Management Glossary
    Glossary hosted by LINDO Systems.

  • Tools

    LINKS is a sophisticated, team-based, competitive management simulation designed in a modular fashion to permit application in a variety of educational/instructional contexts. This simulation is widely used in MBA programs across the country. Examples of simulations include: supply chain management, service operations management, and enterprise management.

  • Responsive Learning Technologies
    Responsive Learning Technologies operates several simulation technologies relevant to operations management. Littlefield Technologies is a real-time, competitive factory simulator which emphasizes queuing, capacity management, inventory management, and lead time management. Other simulations include: supply chain game, eBEER, HP-NADO case, and venture capital game.

  • SimQuick
    SimQuick is an Excel spreadsheet (with some macros) that allows the user to model simple processes including waiting lines, inventory, supply chains, manufacturing, and projects with uncertain task times.

  • XanEdu Course Packs
    Faculty can create the ultimate custom course materials print or digital-for their business students. XanEdu's comprehensive and extensive services offer unparalleled access to billions of pages of pre-copyright cleared material- cases, trade and academic journals and newspapers, book chapters-through their intuitive online tool. If it's not in their current collection of content, their editorial team of experts will get the permissions for you!

  • Factory Schedule Show
    Factory Schedule Show, available free, is developed by Professor Khoshnevis, Industrial & Systems Engineering, University of Southern California Los Angeles, CA 90089-0193. The contact information is Phone: (213) 740-4889, Fax: (213) 740-1120 and e-mail: FSS is a Windows based software which provides a graphical demonstration of factory operations schedule and machine loads. The system is also capable of showing relevant statistical data and performance measures.
    • Click on Academic tab, followed by Software tab, followed by FSS tab.
    • To run FSS: Follow the instructions.

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