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Current issue of
POMS Chronicle
Vol. 15, No. 2
Q4, 2008

2006 Inductees

2006 Inductees

Richard B. Chase – University of Southern California, USA
Richard B. Chase is the Justin Dart Professor in the Department of Information and Operations Management at the Marshall School of Business, University of Southern California. He is a specialist in service operations management where he has applied concepts from OM, organizational theory, and services marketing to the design of service processes. He is the originator of the customer contact theory for organizational design, with early articles on the subject in Management Science and Operations Research. Two of his Harvard Business Review articles, “Where Does the Customer Fit in a Service Operation?” (1978) and “The Service Factory” (Chase, R. & Garvin, D., 1989) have been cited as classics in the field. He is among the top 20 contributors on the subject of history operations management to be published in the International Journal of Operations and Production Management survey. The Journal of Retailing has identified him as one of the leading scholars in services marketing. His coauthored textbook Operations Management for Competitive Advantage (Chase, R., Jacobs, R. & Aquilano, N., 11th ed.) has been one of the top three textbook sellers since its first edition in 1973.

Selected publications: “Want to Perfect Your Company's Service? Use Behavioral Science” (Chase, R. & Dasu, S.) Harvard Business Review;” Constructing an Empirically Derived Measure for Customer Contact (Kellogg, D. & Chase R.), Management Science; “A Tale of Two Countries: Conservatism, Service Quality, and Feedback on Customer Satisfaction” (Voss, C., Roth, A., Chase, R., et. al.) Journal of Service Research; “Beefing-Up Operations in Service Firms” (Chase R. & Hayes, R.) Sloan Management Review; “A Robust Approach to Service Quality” (Soteriou, A. & Chase, R.) Manufacturing and Service Operations Management; “Linking the Customer Contact Model to Service Quality” (Soteriou, A. & Chase, R.) Journal of Operations Management; “Make Your Service Failsafe” (Chase, R. & Stewart, D.), Sloan Management Review; “The Strategic Levers of Yield Management” Journal of Service Research (Kimes, S. & Chase); “Service Based Manufacturing: The Service Factory” (Chase, R., Kumar, R. & Youngdahl, W.) Production and Operations Management; “The Mall is My Factory: Reflections of a Service Junkie” Production & Operations Management, “The Customer Contact Approach to Organizational Design (Chase, R. & Tansik, D.), Management Science; and “The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions,” Operations Research.

In 2004, he was recognized as the scholar of the year by the POM Division of the Academy of Management, and was selected as an AIM scholar by the British government He is a Fellow of the Academy of Management and Decision Sciences Institute and serves on the editorial advisory boards of Production and Operations Management, Journal of Operations Management, Journal of Service Research, Cornell Quarterly, and the editorial board of Manufacturing & Service Operations Management, among others. His money back guarantee for his MBA Service Operations Management course received international attention in the business press.

Kasra Ferdows – Georgetown University, USA
Kasra Ferdows is the Heisley Family Professor of Global Manufacturing and Co-Director of the Global Logistics Research Program at the McDonough School of Business, Georgetown University. His recent stream of research is focused on management of operations across borders and design of global networks of factories and service operations. Earlier, as one of the principal investigators of the Global Manufacturing Futures Research, he studied trends in manufacturing management in North America, Europe, Japan, and several other countries.

He has published in the Production and Operations Management, The Journal of Operations Management, The International Journal of Operations and Production Management, International Journal of Production Research, and International Journal of Technology Management, as well as general management journals such as Harvard Business Review, Strategic Management Journal, California Management Review, The Columbia Journal of World Business, European Management Journal, and The Journal of Business Strategy. He has also has an edited book, “Managing International Manufacturing,” and written many book chapters and cases. One of his latest cases, Zara (written with Jose Machuca and Mike Lewis), won the 2003 Best Case Award from the Production and Operations Management Society (award sponsored by the Indiana University Ciber), and the 2005 Business Week/ECCH Best Case in Operations Management.

He joined Georgetown University in 1990, coming from the European Institute of Business Administration (INSEAD) in Fontainebleau, France, where he taught for ten years and still teaches as a visiting professor. He has also taught, as a visiting faculty member, at the Harvard Business School, the Stanford Business School, and the Melbourne Business School. Before all that, he taught at the Iran Center for Management Studies. He holds M. Sc. in mechanical engineering from Teheran Polytechnic and MBA and Ph. D in Industrial Engineering from University of Wisconsin in Madison.

He was the President of POMS from May 2005 to May 2006 and has served as a POMS board member several times. He has also been on the editorial boards of seven scholarly journals, including POM (Board of Advisors), JOM (Editorial Advisory Board), and Manufacturing & Service Operations Management (Senior Editor until 2003). As a consultant, he has worked with a number of multinationals, including Apple Computers (US), Astra (Indonesia), Barilla (Italy), BASF (Germany), Danfoss (Denmark), Ford of Europe (UK), General Electric (US), Hewlett-Packard (US), IBM (US), Monsanto (Belgium), Norsk Hydro (Norway), Pechiney (France), PepsiAmericas (US), SAB (South Africa), Rauma (Finland), and the World Bank Group. He was the acting dean of The McDonough School of Business from July 1997 to July 1998.

Wallace J. Hopp – Northwestern University, USA
Wallace J. Hopp is the Breed University Professor in the Department of Industrial Engineering and Management Sciences at Northwestern University. He has been at Northwestern University since receiving his Ph.D. in Industrial and Operations Engineering from the University of Michigan in 1984. His research focuses primarily on the design, control and management of production systems.

He has won a number of research and teaching awards, including the 1985 Nicholson Prize (for best student paper in Operations Research), the 1989 McCormick Teaching Award (for best engineering professor), the 1990 Scaife Award (with Mark Spearman, for the paper with the “greatest potential for assisting an advance of manufacturing practice), the Pentair-Nugent Professorship in Business Leadership (for leadership in manufacturing management) in 1993, the Kellogg Top Five Professors Award in 1998 (for outstanding management teaching), the 1998 IIE Joint Publishers Book-of-the-Year Award (for the book Factory Physics: Foundations of Manufacturing Management), the 2001 Sargent Americanism Award from SME, the IIE Fellow Award in 2002, the INFORMS Fellow Award in 2004, the IIE Technical Innovation Award in 2005 the MSOM Fellow Award in 2005 and the SME Education Award in 2006.

Hopp is the Director of the Master of Management and Manufacturing Program, a joint program of the Kellogg Graduate School of Management and the McCormick School of Engineering, at Northwestern University. He is also Editor-in-Chief of the journal Management Science, a Senior Editor of POMS, and a member of POMS, INFORMS, M&SOM, IIE, and SME. He is an active industry consultant, whose clients have included Abbott Laboratories, Anixter, Bell & Howell, Black & Decker, Case, Dell, Ford, Eli Lilly, Emerson Electric, General Motors, John Deere, IBM, Intel, Motorola, Owens Corning, S&C Electric, SPX, Texas Instruments, Whirlpool, Zenith, and others.

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