Guest Editors
Manos Hatzakis
Global Equities, Merrill Lynch & Co.
manos_hatzakis@ml.com
Suresh Nair
Department of Operations and Information Management, University of Connecticut
suresh.nair@business.uconn.edu
Michael Pinedo
Department of Information, Operations and Management Science,
Stern School of Management, New York University
mpinedo@stern.nyu.edu
Over the last two decades the financial services industry has undergone major transformations. Firms in financial services have started to realize that, in order to stay competitive and survive they have to pay serious attention to their operations. This applies to all facets of financial services, such as retail, commercial, investment, and trust banking, securities and commodities brokerage, investment advisory, consumer lending (e.g., mortgages and credit cards), and insurance. There is now a focus on productivity and profitability, total quality management and operational risk.
We seek high quality papers on the topics listed below using both analytical and empirical research approaches. The papers should demonstrate relevance to practice.
The topics of interest include:
• Operations in Retail Banking, Check Processing (Check21), Cash and Liquidity Management, Applications of DEA, Payables discounting, Treasury operations
• Operations in the Credit Card Industry, Mailing, Remittance Processing, Collections
• Operations in the Insurance Industry, Claims Handling, Loss Forecasting and Reserving
• Operations in the Brokerage Industry, Trade Execution, Clearing and Allocations, Capture and Settlements, Controls
• Investment Banking Operations, Liquidity management, Cross-border securities processing, Reconciliations, E-trends
• Electronic Markets
• Operational Risk
• Productivity and Profitability in Financial Services
• Marketing/Operations interface in Financial Services
• Service Delivery Excellence, Technology and Quality
Papers will be refereed and conform to the standards of the journal. The target time for the issue to appear is late 2009.
Schedule:
• Manuscript submission deadline: June 1, 2008 (Revised)
• Due date first review round: September 1, 2008
• Due date first revision: February 1, 2009
• Final paper acceptance decision: June 1, 2009
Submissions can be sent by e-mail to any one of the three guest editors.