PROBATIONARY PERIOD FOR NEWLY APPOINTED SUPERVISORS: The selectee will be required to serve a one-year probationary period as a supervisor or manager, unless exempt based on previous completion of such probation or service in a supervisory or managerial position.
SUMMARY OF DUTIES: The Chief of Operations Support is responsible for providing the Eastern Currency Facility’s Office of Security Printing and Office of Engraving with expertise that assists in meeting the organization requirements to design and manufacture security documents. He/she is responsible to the Associate Director, Eastern Currency Facility for the Office of Operations Support including: equipment maintenance; health, safety, and environmental programs; ECF storerooms and the warehouse; operations program analyses; training programs; documentation for internal control, information technology, quality, and ISO procedures; and integration of new technology and equipment as well as providing technical support for existing systems.
Equipment Maintenance – Develops and implements internal policies and maintenance programs and determines staffing requirements for equipment maintenance that ensures minimal disruption of ECF production schedules due to equipment malfunction or breakdown.
Health, Safety, and Environmental – Administers and coordinates activities to ensure employee awareness of as well as compliance with the health, safety, and environmental programs.
Storerooms and Warehouse – Ensures that the ECF Storerooms and warehouse meet the Eastern Currency Facility manufacturing requirements by planning, directing, and coordinating the staff activities associated with the technical aspects of production and inventory management
.
Operations Analysis – Direct a multiple discipline team that uses state of the art concepts to develop new procedures and/or update current methods or procedures with the many facets of the ECF operations. Maintains and evaluates comprehensive equipment maintenance and performance data in order to identify and correct equipment problems, efficiently utilize equipment, and identify best practices for producing quality products. Develops and implements training programs to ensure the continuing availability of a highly skilled technical work force. Direct teams that study technical issues that require problem solving, ingenuity, resourcefulness, technical competence, root cause analysis, as well as multi-craft knowledge and experience. Establishes long and short-term goals for the entire office and ensures these goals are in line with the mission of the Bureau.
Compliance – Lead ECF efforts to comply with the quality management system, ISO, and internal control and Information Technology procedures. Support ECF operations to maintain current documentation for all ISO and internal control documents. Conduct periodic inspections to ensure compliance with QMS, ISO, and internal control procedures.
Equipment/Technology Integration – Provides technical support to the ECF operations for the implementation and integration of new equipment and technology. Ensures the continued development of personnel required to maintain and improve the equipment used in the printing and processing the Eastern Currency Facility.