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Past Conferences

May 2016 Lake Buena Vista Hilton, Orlando, FL Click here for Agenda.
May 2014 Atlanta, GA (in conjunction with the annual POMS meeting)
August 2013 Las Vegas, NV (joint meeting of the POMS College of Service Operations, the Art & Science of Service, and the Service Operations Management Forum of EurOMA)
June 2012 Maastricht, The Netherlands (hosted by Maastricht University, in conjunction with the Art & Science of Service)
June 2011 Ithaca, NY (hosted by Cornell University, in conjunction with the International Research Symposium on Service Excellence in Management, The Center for Services Leadership and The Service Research Center)
May 2010 Vancouver (hosted by Simon Fraser University, in conjunction with the annual POMS meeting)
May 2009 Orlando (in conjunction with the annual POMS meeting)
June 2008 London (hosted by London Business School)
June 2006 Monterey, Ca. (hosted by Naval Postgraduate School)
December 2004 New York City (hosted by Columbia Business School)

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