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May.2012 : 4. Arbitron Inc.

Arbitron Inc. (NYSE: ARB) is an international media and marketing research firm serving the media—radio, television, cable and out-of-home; the mobile industry as well as advertising agencies and advertisers around the world. Arbitron's businesses include: measuring network and local market radio audiences across the United States; surveying the retail, media and product patterns of U.S. consumers; providing mobile audience measurement and analytics in the United States, Europe, Asia and Australia, and developing application software used for analyzing media audience and marketing information data.

The Company has developed the Portable People Meter â„¢ (PPMâ„¢) and the PPM 360â„¢, new technologies for media and marketing research.

Arbitron’s headquarters and its world-renowned research and engineering organizations are located in Columbia, Maryland.

We are looking for a Manager, PPM Equipment Repair and Configuration, to join our US Encoding team in Columbia, MD.

Arbitron seeks a professional manager to lead the PPM Equipment Repair and Configuration group. This role has accountability for the quality, on-time configuration and repair of PPM household equipment and broadcast encoding equipment.

The Household Equipment team is responsible for preparing both first and second generation PPM household equipment for use in Arbitron’s PPM panel, testing recovered equipment, upgrading equipment, and ensuring that working equipment is refurbished according to specifications. The team is also responsible for processing new equipment orders and RMA’s for our International customers.

The Encoding Equipment team is responsible for fulfilling daily work orders specific to broadcast encoding equipment configuration and delivery.

Primary Duties:

  • Manage two daily production operations groups

    • Establishing production schedules and ensuring production schedules and SLA’s are met
    • Establishing and maintaining productivity and quality metrics
    • Setting department goals and objectives
    • Establish and monitor processing standards in adherence with policies
    • Provide regular status regarding performance metrics and progress on goals
    • Resolve production challenges in urgent, deliberate manner

  • Provide leadership for 10 staff level employees

    • Hire, train, and evaluate staff
    • Provide timely performance feedback to staff
    • Evaluate and adjust staffing plans to ensure company goals and initiatives are met
    • Coach and mentor staff to fully accomplish potential
    • Hold staff accountable for meeting goals and objectives

  • Effectively leads proactive change

    • Establish and plan future direction for department
    • Set priorities based on enterprise business needs
    • Successfully manage multiple conflicting priorities
    • Act as a change agent
    • Successfully meet deliverables outside of immediate production responsibilities

  • Maintain a high level of business acumen for area of responsibility

    • Establish self as a subject matter expert for area of responsibility
    • Serve as a definitive voice for area of accountability
    • Keep pace with industry standards for area managed.
    • Maintain ability to interact with all levels of staff and management

  • Work with staff and internal customers/suppliers to:

    • Establish and maintain appropriate hardware and utilities for troubleshooting equipment
    • Implement new tools and procedures as equipment needs evolve
    • Effectively communicate with Engineers at a technical level
    • Partner with supply chain and manufacturing staff

  • Financial management

    • Create and maintain annual budgets and monthly forecasts including management of depreciation schedules.
    • Identify and implement costs savings initiatives
    • Coordinate with procurement staff to negotiate best financial terms with vendors

  • Lead and support projects

    • Lead change in area of responsibility including both process and technical elements.
    • Ensure project plans are developed and tracked
    • Evaluate effectiveness of project team artifacts and outputs
    • Initiate and implement projects resulting in improvements to quality, costs, and/or schedule
    • Review and approve Test Cases / UAT technical documents
    • Create and evaluate Implementation plans

Skills/Experience Requirements:

  • Technical training equivalent to AAS degree or military A School required. Four year degree preferred.
  • 7+ years experience in a production or related environment
  • 5+ years in a technical environment, preferable electronics or broadcast engineering
  • 2+ years experience in management/leadership/supervisory role
  • Proven track record implementing and improving production processes
  • Experience with Six Sigma and/or lean project implementation
  • Experience in documenting business rules and procedures
  • Experience using PeopleSoft or similar inventory management system preferred
  • Strong enterprise systems aptitude including an ability understand underlying data related to production systems
  • Strong technical knowledge in the area of electronics and electronics troubleshooting.
  • Excellent verbal and written communication and presentation skills.
  • Ability to work in a fast paced daily production environment requiring constant recalibration to achieve maximum results

We believe a company is only as good as its people. Our mission is to create a diverse workplace where each individual is valued and respected.

We offer a comprehensive employment package, including competitive compensation, excellent health care plans, 401K matching, tuition assistance, stock purchase, skill development, flexible work environment and more.

Immigration Sponsorship will not be available for this position. Send your resume to: or Fax: 410-312-8607 Arbitron Inc., Attn: OE Recruiter, 9705 Patuxent Woods Drive, Columbia, MD. 21046.

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Equal Opportunity Employer

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