College of Service Operations

The mission of the POMS College of Service Operations is to:

• Establish and nurture a community of scholars and practitioners who are interested in the research and teaching of Operations Management in Services as well as the practice of Operations Management in Service industries.
  
• Formulate research as well as teaching agenda with regard to service operations so as to spark more and better research and pedagogy in the critical emerging areas of service operations.
  
• Provide opportunities for people with common interests in research and teaching to interact with one another by organizing activities such as specialized conferences, workshops, and other events on topics associated with Operations in Services.

All members of POMS will be eligible to join the College of Service Operations. Annual dues of $20 will be collected along with the annual dues of POMS.

The board members of college will be elected from among the membership of the CSO. The board members will include President, Past President, President-Elect, Secretary/Treasurer, two Vice-President for Meetings, two Vice-Presidents for Internet Activities, and two Board Members at large. The President of the College will represent the college on the board of POMS.

The college will promote and guest edit special issues of Production and Operations Management on an annual basis.

The college will organize an annual conference focusing on the current topics of interest to members. To avoid conflict with the POMS annual conferences, the CSO conferences will be scheduled during the winter months. The college will make every effort to enlist corporate sponsors to ensure that the conferences break even financially. The college's first annual conference took place in 2004. The conference schedule and talk abstracts are available here.

The CSO will maintain a web page on the POMS website. This page will eventually include several features and functionalities such as:

• Database of researchers who work in Service Operations, including e-mail addresses as well as links to homepages (when available).
  
• List of textbooks on Operations in Services including their brief descriptions and links to more detailed information with regard to these books.
  
• Links to other sites (academic as well as corporate) that may be of interest to those who teach or do research in services.
  
• List of working papers on the service operations topic. We will encourage members to notify the web master of completed working papers and provide links web sites where the PDF (or Word) files of papers may be found. (As appropriate, this aspect of the page may be transformed into a research repository. The CSO Research Repository will be a searchable online system containing completed research articles, abstracts of articles published in relevant research journals and other information pertaining to re-search in service operations
  

• President: Uday Apte, NPS
• President-Elect: Chris Voss, LBS
• Secretary/Treasurer: Rich Metters, Emory
• VP for Meetings: Madeleine Pullman, Cornell
• VP for Internet: Craig Froehle, Cincinnati
• VP for Internet: Scott Sampson, BYU
• Dick Chase, USC
• Nelson Fraiman, Columbia
• Noah Gans, Wharton
• Mike Pinedo, NYU
• Aleda Roth, UNC
• Rohit Verma, Cornell

College Contact:
Uday Apte
Naval Postgraduate School
Email: umapte@nps.edu
Phone: 214-768-4102