College of Service Operations

The 2011 conference of POMS College of Service Operations will be held on June 2-5 in Ithaca, New York. It is jointly the 12th International Research Symposium on Service Excellence in Management (QUIS12). It will be hosted by The Center for Hospitality Research, School of Hotel Administration at Cornell University, in conjunction with The Center for Services Leadership (Arizona State University) and The Service Research Center (Karlstad University and Warwick University). Click on the following link to see more details.

QUIS12

May 2010 Vancouver (hosted by Simon Fraser University, in conjunction with the annual POMS meeting)
May 2009 Orlando (in conjunction with the annual POMS meeting)
June 2008 London (hosted by London Business School)
June 2006 Monterey, Ca. (hosted by Naval Postgraduate School)
December 2004 New York City (hosted by Columbia Business School)

The mission of the POMS College of Service Operations is to:

• Establish and nurture a community of scholars and practitioners who are interested in the research and teaching of Operations Management in Services as well as the practice of Operations Management in Service industries.
  
• Formulate research as well as teaching agenda with regard to service operations so as to spark more and better research and pedagogy in the critical emerging areas of service operations.
  
• Provide opportunities for people with common interests in research and teaching to interact with one another by organizing activities such as specialized conferences, workshops, and other events on topics associated with Operations in Services.

All members of POMS will be eligible to join the College of Service Operations. Annual dues of $25 will be collected along with the annual dues of POMS.

The board members of college will be elected from among the membership of the CSO. The President of the College will represent the college on the board of POMS.

The college will promote and guest edit special issues of Production and Operations Management.

The college will organize an annual conference focusing on the current topics of interest to members. The college's first annual conference took place in 2004. Starting in 2010, conferences are planned to be in conjunction with the POMS annual conference in even numbered years.

A wiki on teaching materials in Operations Management has been created by Carrie Queenan (c_queenan@nd.edu). Included are discussions and more information on cases, classroom games, and other topics.

http://teaching-operations-management.wikispaces.com/

Lifetime Achievement Award
• Gary Thompson, Cornell University (awarded in 2011)
• Chris Voss, London Business School (awarded in 2010)
• Sheryl Kimes, Cornell U. (awarded in 2010)
• Aleda Roth, Clemson U. (awarded in 2009)
• Dick Chase, U. Southern California (awarded in 2007)

2009 Distinguished Service Award
• Uday Apte, Naval Postgraduate School

2009 Emerging Scholar Award
• Serhan Ziya, U. North Carolina – Chapel Hill

Most Influential Service Operations Paper Award
• Mei Xue and Joy Field. For their article titled, "Service Coproduction with Information Stickiness and Incomplete Contracts: Implications for Consulting Services Design" Production and Operations Management, 17(3), 357-372 2008 (awarded in 2011).
• Craig Froehle and Scott Sampson. For their article titled “Foundations and implications of a proposed unified services theory” Production and Operations Management, 15 (2), 329-343 (awarded in 2009).
• Larry Menor and Aleda Roth. For their article titled “New Service Development Competence and Performance: An Empirical Examination in Retail Banking.” Production and Operations Management, 17(3), 2008, 267-285 (awarded in 2010).

President:    
• Mark Davis, Bentley University

Past Presidents:
• Rich Metters, Texas A&M University
• Chris Voss, London Business School
• Uday Apte, Naval Postgraduate School
• Mike Pinedo, NYU

Board Members
• VP for Internet: Scott Sampson, BYU
• Dick Chase, U. Southern California
• Aleda Roth, Clemson
• Rohit Verma, Cornell
• Liana Victorino, U. Victoria

College Contact:
Mark Davis
Bentley University
Email: mdavis@bentley.edu