POMS Fellows

Dr. Warren H. Hausman – Stanford University, USA
Warren H. Hausman is Professor of Operations Management in the Department of Management Science & Engineering at Stanford University. He is an Affiliated Faculty member with Stanford’s Global Supply Chain Forum and with the Department’s Operations Research Program; he also holds a Courtesy Faculty Appointment in Stanford's Graduate School of Business.

Professor Hausman is currently studying how RFID technology can revolutionize the management of supply chains. He is investigating the value of RFID applications in retail environments, in logistics, and in manufacturing and assembly operations. He is also studying how operational improvements in retail supply chains affect a company’s financial performance and market capitalization. He recently completed projects with Visa International and The World Bank dealing with Financial Flows & Supply Chain Efficiency and Global Logistics Indicators, respectively.

Professor Hausman has performed numerous research studies in supply chain management and operations management. He is the author or co-author of more than fifty technical articles on these subjects that have appeared in leading academic journals such as Management Science, Operations Research, Naval Research Logistics, and IIE Transactions. He is also a co-author of Quantitative Analysis for Management, a popular textbook now in its Ninth Edition (McGraw-Hill, 1997).

Professor Hausman served as the Departmental Editor for Logistics for Management Science from 1974 to 1982. In 1994 he was elected President of the Operations Research Society of America (ORSA). He has also served on the Board of the Institute for Operations Research and the Management Sciences (INFORMS) and on several National Science Foundation Advisory Panels and Committees. He is a Fellow of INFORMS and a Distinguished Fellow of the Manufacturing and Service Operations Management Society. He was recently named a Fellow of the Production & Operations Management Society. He has also won several teaching awards, including the Eugene Grant Teaching Award in Stanford’s School of Engineering.

Professor Hausman is an active consultant to industry and is involved in numerous executive education programs both at Stanford and around the world. He was the founding director of a two-day executive program on Integrated Supply Chain Management held semi-annually in Palo Alto, California from 1994 to 2003. His consulting clients represent the following industries: general manufacturing, electronics, computers, consumer products, food & beverage, transportation, healthcare, and high technology. He is also a co-founder of Supply Chain Online, which provides web-based corporate supply chain management training. He serves on the technical advisory boards of several Silicon Valley startups, and is a member of the Board of Directors of SupplyChainge, Inc.

Professor Hausman served as Department Chair for the Industrial Engineering – Engineering Management Department at Stanford from 1982 to 1992. He earned a BA in Economics from Yale and a Ph.D. from M.I.T.'s Sloan School of Management.

Roger G. Schroeder – University of Minnesota, USA
Roger G. Schroeder holds the Frank A. Donaldson Chair in Operations Management at the Carlson School of Management, University of Minnesota. He has a B.S. and M.S. degree in Industrial Engineering from the University of Minnesota and a Ph.D. from Northwestern University.

Professor Schroeder is an active researcher in the areas of operations strategy, quality management and high performance manufacturing. He has authored over 150 research articles and proceedings papers. Professor Schroeder serves on the editorial boards of the Journal of Operations Management and Production and Operations Management. He has held seven research grants from the National Science Foundation along with grants from the Ford Foundation, McKnight Foundation, and American Production and Inventory Control Society totaling more than $2 million.

In 2005, Schroeder was named one of the top 50 researchers worldwide in economics and business and the top researcher in POM, based on the number of citations in papers published in the past decade. In 2004, he received a Lifetime Scholarship Achievement Award from the Academy of Management, Operations Management Division. That same year, he was inducted into the University of Minnesota Academy of Distinguished Teachers. He is also a Fellow of the Decision Sciences Institute. Schroeder is the author of a leading textbook in Operations Management for more than twenty five years.

Roger has held several leadership positions in the Carlson School of Management including Director of the Ph.D. program in Business Administration and the first Chair of the Operations and Management Science Department. He is the founding faculty member and currently Co-Director of the Joseph Juran Center for Leadership in Quality.

Richard B. Chase – University of Southern California, USA
Richard B. Chase is the Justin Dart Professor in the Department of Information and Operations Management at the Marshall School of Business, University of Southern California. He is a specialist in service operations management where he has applied concepts from OM, organizational theory, and services marketing to the design of service processes. He is the originator of the customer contact theory for organizational design, with early articles on the subject in Management Science and Operations Research. Two of his Harvard Business Review articles, “Where Does the Customer Fit in a Service Operation?” (1978) and “The Service Factory” (Chase, R. & Garvin, D., 1989) have been cited as classics in the field. He is among the top 20 contributors on the subject of history operations management to be published in the International Journal of Operations and Production Management survey. The Journal of Retailing has identified him as one of the leading scholars in services marketing. His coauthored textbook Operations Management for Competitive Advantage (Chase, R., Jacobs, R. & Aquilano, N., 11th ed.) has been one of the top three textbook sellers since its first edition in 1973.

Selected publications: “Want to Perfect Your Company's Service? Use Behavioral Science” (Chase, R. & Dasu, S.) Harvard Business Review;” Constructing an Empirically Derived Measure for Customer Contact (Kellogg, D. & Chase R.), Management Science; “A Tale of Two Countries: Conservatism, Service Quality, and Feedback on Customer Satisfaction” (Voss, C., Roth, A., Chase, R., et. al.) Journal of Service Research; “Beefing-Up Operations in Service Firms” (Chase R. & Hayes, R.) Sloan Management Review; “A Robust Approach to Service Quality” (Soteriou, A. & Chase, R.) Manufacturing and Service Operations Management; “Linking the Customer Contact Model to Service Quality” (Soteriou, A. & Chase, R.) Journal of Operations Management; “Make Your Service Failsafe” (Chase, R. & Stewart, D.), Sloan Management Review; “The Strategic Levers of Yield Management” Journal of Service Research (Kimes, S. & Chase); “Service Based Manufacturing: The Service Factory” (Chase, R., Kumar, R. & Youngdahl, W.) Production and Operations Management; “The Mall is My Factory: Reflections of a Service Junkie” Production & Operations Management, “The Customer Contact Approach to Organizational Design (Chase, R. & Tansik, D.), Management Science; and “The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions,” Operations Research.

In 2004, he was recognized as the scholar of the year by the POM Division of the Academy of Management, and was selected as an AIM scholar by the British government He is a Fellow of the Academy of Management and Decision Sciences Institute and serves on the editorial advisory boards of Production and Operations Management, Journal of Operations Management, Journal of Service Research, Cornell Quarterly, and the editorial board of Manufacturing & Service Operations Management, among others. His money back guarantee for his MBA Service Operations Management course received international attention in the business press.

Kasra Ferdows – Georgetown University, USA
Kasra Ferdows is the Heisley Family Professor of Global Manufacturing and Co-Director of the Global Logistics Research Program at the McDonough School of Business, Georgetown University. His recent stream of research is focused on management of operations across borders and design of global networks of factories and service operations. Earlier, as one of the principal investigators of the Global Manufacturing Futures Research, he studied trends in manufacturing management in North America, Europe, Japan, and several other countries.

He has published in the Production and Operations Management, The Journal of Operations Management, The International Journal of Operations and Production Management, International Journal of Production Research, and International Journal of Technology Management, as well as general management journals such as Harvard Business Review, Strategic Management Journal, California Management Review, The Columbia Journal of World Business, European Management Journal, and The Journal of Business Strategy. He has also has an edited book, “Managing International Manufacturing,” and written many book chapters and cases. One of his latest cases, Zara (written with Jose Machuca and Mike Lewis), won the 2003 Best Case Award from the Production and Operations Management Society (award sponsored by the Indiana University Ciber), and the 2005 Business Week/ECCH Best Case in Operations Management.

He joined Georgetown University in 1990, coming from the European Institute of Business Administration (INSEAD) in Fontainebleau, France, where he taught for ten years and still teaches as a visiting professor. He has also taught, as a visiting faculty member, at the Harvard Business School, the Stanford Business School, and the Melbourne Business School. Before all that, he taught at the Iran Center for Management Studies. He holds M. Sc. in mechanical engineering from Teheran Polytechnic and MBA and Ph. D in Industrial Engineering from University of Wisconsin in Madison.

He was the President of POMS from May 2005 to May 2006 and has served as a POMS board member several times. He has also been on the editorial boards of seven scholarly journals, including POM (Board of Advisors), JOM (Editorial Advisory Board), and Manufacturing & Service Operations Management (Senior Editor until 2003). As a consultant, he has worked with a number of multinationals, including Apple Computers (US), Astra (Indonesia), Barilla (Italy), BASF (Germany), Danfoss (Denmark), Ford of Europe (UK), General Electric (US), Hewlett-Packard (US), IBM (US), Monsanto (Belgium), Norsk Hydro (Norway), Pechiney (France), PepsiAmericas (US), SAB (South Africa), Rauma (Finland), and the World Bank Group. He was the acting dean of The McDonough School of Business from July 1997 to July 1998.

Wallace J. Hopp – Northwestern University, USA
Wallace J. Hopp is the Breed University Professor in the Department of Industrial Engineering and Management Sciences at Northwestern University. He has been at Northwestern University since receiving his Ph.D. in Industrial and Operations Engineering from the University of Michigan in 1984. His research focuses primarily on the design, control and management of production systems.

He has won a number of research and teaching awards, including the 1985 Nicholson Prize (for best student paper in Operations Research), the 1989 McCormick Teaching Award (for best engineering professor), the 1990 Scaife Award (with Mark Spearman, for the paper with the “greatest potential for assisting an advance of manufacturing practice), the Pentair-Nugent Professorship in Business Leadership (for leadership in manufacturing management) in 1993, the Kellogg Top Five Professors Award in 1998 (for outstanding management teaching), the 1998 IIE Joint Publishers Book-of-the-Year Award (for the book Factory Physics: Foundations of Manufacturing Management), the 2001 Sargent Americanism Award from SME, the IIE Fellow Award in 2002, the INFORMS Fellow Award in 2004, the IIE Technical Innovation Award in 2005 the MSOM Fellow Award in 2005 and the SME Education Award in 2006.

Hopp is the Director of the Master of Management and Manufacturing Program, a joint program of the Kellogg Graduate School of Management and the McCormick School of Engineering, at Northwestern University. He is also Editor-in-Chief of the journal Management Science, a Senior Editor of POMS, and a member of POMS, INFORMS, M&SOM, IIE, and SME. He is an active industry consultant, whose clients have included Abbott Laboratories, Anixter, Bell & Howell, Black & Decker, Case, Dell, Ford, Eli Lilly, Emerson Electric, General Motors, John Deere, IBM, Intel, Motorola, Owens Corning, S&C Electric, SPX, Texas Instruments, Whirlpool, Zenith, and others.

Gabriel Bitran – Massachusetts Institute of Technology, USA
Marshall Fisher – University of Pennsylvania, USA
Paul Kleindorfer – University of Pennsylvania, USA
Hau Lee – Stanford University, USU
Suresh Sethi – University of Texas at Dallas, USA
Luk Van Wassenhove – INSEAD, France
Chris Voss – London Business School, UK
Steve Wheelwright – Harvard University, USA

John A. Buzacott – York University, Canada
Sushil K. Gupta – Florida International University, USA
Robert H. Hayes – Harvard Business School, USA
Aleda V. Roth – Arizona State University, USA
Roger W. Schmenner – Indiana University, USA
Kalyan Singhal – University of Baltimore, USA
Wickham Skinner – Harvard Business School (Retired), USA
Martin K. Starr – Rollins College, USA