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- April 2024 Minneapolis, MN (in conjunction with the annual POMS meeting)
- May 2023 Orlando, FL (in conjunction with the annual POMS meeting)
- May 2019 Washington, DC (in conjunction with the annual POMS meeting)
- May 2018 Houston, TX (in conjunction with the annual POMS meeting)
- May 2016 Lake Buena Vista Hilton, Orlando, FL Click here for Agenda.
- May 2014 Atlanta, GA (in conjunction with the annual POMS meeting)
- August 2013 Las Vegas, NV (joint meeting of the POMS College of Service Operations, the Art & Science of Service, and the Service Operations Management Forum of EurOMA)
- June 2012 Maastricht, The Netherlands (hosted by Maastricht University, in conjunction with the Art & Science of Service)
- June 2011 Ithaca, NY (hosted by Cornell University, in conjunction with the International Research Symposium on Service Excellence in Management, The Center for Services Leadership and The Service Research Center)
- May 2010 Vancouver (hosted by Simon Fraser University, in conjunction with the annual POMS meeting)
- May 2009 Orlando (in conjunction with the annual POMS meeting)
- June 2008 London (hosted by London Business School)
- June 2006 Monterey, Ca. (hosted by Naval Postgraduate School)
- December 2004 New York City (hosted by Columbia Business School)
