2025 POMS CSO Best Student Paper Competition at POMS Annual Conference, May 10, 2025, at Atlanta: Winners Announced!

The Winner:

 

Tanlamai, Jitsama McGill University The Implications of Generic Responses in Online Customer Service Operations

 

The Runner-up:

 

Lu, Zhikun, Emory University The Value of Last-Mile Delivery Service in Online Retail 

 

Wang, Yuheng Cornell University Assortment Optimization with Replacement Options for Retail Platforms with Stockout Risk

 

 

Honorable Mention:

 

Özdemir, Bengü Nur, Michigan State University Revitalizing the In-Store Experience: An Empirical Study on the Spillover Effects of Experiential Services

 

Cui, Titing University of Pittsburgh Fresh Rating Systems: Structure, Incentives, and Fees

 

Wang, Zilong Georgia Institute of Technology Small Area Estimation of Case Growths for Timely COVID-19 Outbreak Detection