Service Operations

We are thrilled to share that our first Membership Engagement Online Workshop—“Prepare for Job Market Interview and Campus Visit”—was a great success!

Dear Colleagues and PhD students,

𝗣𝗢𝗠𝗦 𝗖𝗼𝗹𝗹𝗲𝗴𝗲 𝗼𝗳 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗠𝗲𝗺𝗯𝗲𝗿𝘀𝗵𝗶𝗽 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗢𝗻𝗹𝗶𝗻𝗲
𝗪𝗼𝗿𝗸𝘀𝗵𝗼𝗽 𝟭: 𝗣𝗿𝗲𝗽𝗮𝗿𝗲 𝗳𝗼𝗿 𝗝𝗼𝗯 𝗠𝗮𝗿𝗸𝗲𝘁 𝗜𝗻𝘁𝗲𝗿𝘃𝗶𝗲𝘄 𝗮𝗻𝗱 𝗖𝗮𝗺𝗽𝘂𝘀 𝗩𝗶𝘀𝗶𝘁

Date: Tuesday, October 21, 2025

Time: Eastern Time 3 PM – 4 PM

Registration Link:

Award Ceremony at POMS CSO Business Meeting, May 10, 2025, at Atlanta, GA, POMS Annual Conference

Award Ceremony at POMS CSO Business Meeting, May 10, 2025, at Atlanta, GA, POMS Annual Conference

Theme: Create a Memory Through Experiential Services

The Winner:

Tanlamai, Jitsama McGill University The Implications of Generic Responses in Online Customer Service Operations

The Runner-up:

Dear members of the POMS College of Service Operations (CSO),

The POMS College of Service Operations invite nominations for the Emerging Scholar Award.

The POMS College of Service Operations is delighted to be bestowing a Lifetime Achievement Award at POMS 2025 to a scholar whose work has significantly contributed

You are cordially invited to join an interactive “Editor Panel” hosted by the POMS College of Service Operations on Monday, December 2nd from 11:30 am – 12:30 pm EST.

You are cordially invited to join an interactive virtual panel titled "Dealing with Deans / Department Heads" hosted by the POMS College of Service Operations on Thursday, November 14th from 3 pm - 4 pm EDT.

Hello all,

POMS CSO's New Board has been elected. Details can be found on this website. 

The Winner:

Date: Thursday, April 25, 2024, 8:30am – 5:00pm. Minneapolis, MN

Theme: Service Operations in a Sports-Crazed World

Agenda (See attached schedule)

The POMS College of Service Operations Management (CSOM) invites submissions to the 2024 CSOM Best Student Paper Competition. We welcome papers related to service operations management.

The POMS College of Service Operations Management (CSOM) congratulates the finalists and winners of the 2023 Best Student Paper Competition:

The College of Service Operations, Production and Operations Management Society, presents Dr.

We are excited to highlight the "Member Engagement Committee" at the College of Service Operations. Formed in 2021, this committee's purpose is to help the College manage the membership portfolio to drive recruitment, engagement, and retention.